Abu Dhabi e-Government Portal continues to witness widespread success

Abu Dhabi e-Government Portal, a pioneering e- service website managed by Abu Dhabi Systems and Information Centre (ADSIC), continues to grow and witness widespread success across the UAE’s capital in 2015. 

The continued high user-demand rates of the E-Government Portal comes after the success it had over the past two years in terms of scope, scale and the high quality of services it provides to all segments of society.

Highlighting the Portal’s continued success, HE Rashed Lahej Al Mansoori, Director General at ADSIC stated, “The data and growth records that we see today are a reflection of high-user frequency and the trust the Portal enjoys with members of the public, in addition to its reliability and comprehensive nature. As we continue to position the Portal as the preferred electronic gateway for a wide range of services, we reaffirm our commitment to work closely with all our partners to further boost its reach and service offering to meet and exceed the needs of all end-users throughout the emirate of Abu Dhabi.”

ADSIC achieved remarkable performance levels in 2014 with several international reports commending the tangible efforts of local and federal government entities and departments that offer their services through the Abu Dhabi e-Government Portal. The latest data compiled by ADSIC showed that the number of page views on the portal increased by 65% to reach 6,759,497 at the end of 2014, in comparison to 2,344,628 when the Portal first launched in 2012. Their was also a notable increase in the number of online Portal visits through a 41% increase at 1,900,104 visits in 2014, in comparison to 510,228 in 2012.

As a comprehensive and all-inclusive Government electronic touch point, ADSIC offers 115 services belonging to 101 government entities through the portal, 75 of which are in Abu Dhabi and 26 are federal entities.

The portal also features 50 interactive phone services with 10 services associated with Abu Dhabi residents’ daily needs including: Water, electricity and phone bill payment, , flight timetable services, commercial license requests and payment for traffic and educational services. 

The most searched and visited Government entities through Abu Dhabi e-Government Portal include: Abu Dhabi Water and Electricity Authority, Economic Development Department, Abu Dhabi Police, Health Authority – Abu Dhabi, Abu Dhabi Education Council, Abu Dhabi Tourism and Culture Authority, Environment Agency – Abu Dhabi, Department of Municipal Affairs and Abu Dhabi City Municipality.

The most searched and visited topics through Abu Dhabi e-Government Portal include housing and property, health, work and employment, events and entertainment, citizenship and residency, religion and community, land allocation, benefits for nationals, safety and environment, family affairs and public transportation

In terms of the most searched and visited e-services sites, the most frequented are: trade name registration, fine payments, water and electricity bill payments, vehicle registration and registration renewal, residence visa medical check-up, property ownership deeds and driver’s license exam dates for license renewal

ADSIC’s Director General concluded by thanking all participating entities and parties in the Abu Dhabi e-Government Portal and stressed that their steadfast support has been instrumental to the Portal’s growth and ongoing success

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