26 May 2024 10:08

Advertising & Marketing

CMOs Struggling to Meet Needs of Local Audiences

Less Than One-Third of Marketers Believe Their Organizations and Agencies Do Well When It Comes to Creative and Timely Localization and Adaptation of Marketing Campaigns

Too Few Investing in the Tools, Processes and Teams Needed to Improve On-time Delivery of High-Quality Creative Tailored to Global and Local Audiences  

Marketing leaders and agencies are finding it increasingly difficult to keep pace with growing demands to localize and adapt their creative strategies. Facing a widening range of digital and physical channels that each require rapid adaptation in order to remain relevant to individual geographic, cultural and customer audiences, too many organizations are failing to take the necessary steps to improve their capacity and agility, according to a new study by the CMO Council.

The new study, titled ³The Age of the Adaptive Marketer,² reveals that almost two-thirds of marketers rate their organizations and agencies below satisfactory in their capacity to translate and adapt brand marketing content across the markets and channels they serve. This has led to equally uninspiring marks in timeliness as only 30 percent of marketers rate their in-house and agency teams as either ³advanced² or ³doing well² in their timeliness and capacity to simultaneously support global and local execution.

Marketers admit these failures in addressing rapid adaptation are further amplified due to mounting pressures from a variety of forces and factors, led by requirements for geographic localization, the proliferation of new digital formats, the need for more visually enriched and engaging content, and operational cost pressures.

³At a time when the customer has higher expectations than ever for relevance and personalization of content and brand interaction, marketing organizations will need to step up their game when it comes to brand content adaptation to address geographic, cultural, customer and other differences,² said Donovan Neale-May, Executive Director of the CMO Council. ³Past research has shown that adaptation of marketing strategies and content can be a major enabler of sales and brand success. Yet most companies have a long way to go in order to get it right.²

The study, developed in partnership with HH Global, is based on an online survey of more than 150 senior marketing executives polled in the second quarter of 2017. Respondents hail from global industries that demand an omnichannel presence, including retail, travel, hospitality, technology, consumer goods and telecommunications.

Among the key findings:

·       Only 33 percent of respondents say their companies are either advanced or doing well in adapting brand content to different markets, partners and geographies. Another 34 percent say they are at least improving.

·       Just 20 percent are satisfied with their creative delivery process and marketing supply chain effectiveness.

·       Respondents point to speed of execution as a major challenge; less than half say they are able to deploy localized content across both physical and digital touchpoints within weeks of a campaign launch.

·       Marketers believe their top five process challenges are shortening turnaround times, ensuring quality and uniformity with brand guidelines, end-to-end workflow management, delivering creative on time, and measuring the creative appeal and impact of content.

“HH Global is pleased to have partnered with CMO Council on this research. The findings‹that marketers are struggling with finding efficient ways to adapt creative content for local markets at scale‹expose a gap in the market that is quantitatively consistent with our qualitative experiences,” said Robert MacMillan, Group CEO at HH Global. “We have seen marketers trying to expand into new regional markets with localized content, but, as demonstrated in the research, they have neither the time nor processes and tools to execute at scale. HH Global allows our customers to close this gap and can drive significant profitability and revenue growth. Targeted marketing‹from localized languages to transcreation and digital channels‹is key. Partnering with our creative execution experts and our ³follow-the-sun² production process produces results. The message is in market, on brand and at a savings over agency costs. We hope that the report will ignite meaningful dialogue within the CMO Council community and beyond.”

Change Is Too Slow

The study also finds that many organizations are failing to take important steps to improve their capacity to adapt and modify branded content. Just 18 percent have completed a formal assessment of their creative delivery process and marketing supply chain effectiveness although another 24 percent say they have begun one.

In addition, many companies are utilizing only basic project management and collaboration tools to manage these processes. Just 20 percent use online approval and proofing systems to accelerate modifications. Even more surprising, 49 percent of respondents say they spend less than 5 percent of their marketing budget for creative adaptation and cross-cultural localization.

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