Dubai Courts Department’s (DCD) stand saw a huge turnout during the 35th edition of GITEX Technology Week 2015 held in Dubai’s World Trade Centre between October 18 and 22. The stand attracted a large number of local and global visiting delegations.
Visitors to DCD’s stand had the opportunity to explore the displayed devices and were briefed on the way they work and how they help easy and fast proceedings. They were impressed by the DCD’s smart services, especially Dubai Courts Smart app, which allows customers to use 217 services anytime, anywhere. The app has so far executed about 70,000 applications and requests, whereas 30,000 electronically registered cases have been recorded since the beginning of 2015.
H.E. Tarish Eid Al Mansouri, Director-General of DCD, expressed his pleasure with the huge turnout seen by the DCD’s stand, especially from local and global delegations showing big interest in getting acquainted with the available devices and apps and learning from Dubai Courts’ excellent smart shift experience.
“Our team has won the challenge and digitised 217 services so far, surpassing the target of increasing the number of our smart services to 200 by the end of 2015. This important achievement deserves thanks and praise, and puts us in front of a new challenge to digitize the rest of the Courts’ services next year.” He said.
Al Mansouri assured the DCD’s keenness to satisfy customers and realize the leadership’s vision of smart government, noting that the majority of the Courts’ services have become electronically available, easily accessible around the clock through smart devices without the need for visiting the courts in person.
For his part, Abdulrahim Ahmad Almudhareb, IT Director at Dubai Courts, said that DCD showcased 10 smart platforms at GITEX Technology Week this year, in addition to the services offered via its portal, which aim to facilitate access to customer services and increase Happiness Index for clients and staff by streamlined services and speedy litigation.
In a review of the DCD’s newly-introduced systems, Almudhareb said: “visitors to DCD’s stand were familiarized with the electronic notary public, which allows customers to complete various transactions through DCD’s portal without the need for attending any notary public branch; and the Mobile Notary Public, unveiled for the first time in GITEX Technology Week 2015, which is a bag of electronic devices that the Private Notary Public can take to the customer’s location, anywhere, to provide attestation services.”
“We also showcased the Document Security System, which provides the ability to control, manage and track documents, where RFID labels are placed on files and paperwork, and the relevant readers in the DCD can read them and successfully locate files. In addition, our visitors were introduced to Nibras electronic device, Nibras app and Public Notice. The latter is used to electronically publish public notices of cases, in both English and Arabic, in a number of local newspapers in case the defendant address is not known.” Almudhareb said.
Additionally, the four competitions organized thorough the DCD’s Twitter and Instegram during the GITEX Technology Week saw a big participation from the audience. Winners were presented with financial and in-kind prizes.
DCD’s social media has gained popularity and there are now about 43,000 followers interacting with the Courts’ news and activities. Dubai Courts is always keen to use the social media to inform audience, raise awareness about its services and procedures, and promote its vision and mission.