For the third year in a row, Simplilearn has won a Stevie Award for Customer Service Success – All Other Industries, taking home the Gold in this 14th annual edition of the awards.
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. This year received more than 2,600 nominations from 48 nations, from organizations of all sizes and industries. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees for the 2020 nominations.
Simplilearn always strives to provide comprehensive customer service to our learners, and this award is a testament to our commitment to that goal. Simplilearn has helped more than 1,000,000 professionals across 150 countries to upskill, get trained, and prepare for the digital future. Keeping our customers satisfied before, during, and after their training has always been extremely critical to our operations.
After incorporating a blended learning approach of online self-paced and instructor-led training for our learners into our key offerings, we also built a dedicated support team that is available for 24/7 assistance. As a result, we’ve won the Gold Stevie Award. Some of Simplilearn’s other significant achievements are:
· We achieved a Net Promoter Score (NPS) of 77 across all customer touchpoints, including the end of consumption of our long delivery cycle.
· We have a course completion rate of 64 percent, while the eLearning industry as a whole averages a rate of 10 percent.
· Simplilearn won the 10th Annual Aegis Graham Bell Award for “Innovation in Edtech” category
· We were named a “2019 Top 20 Online Learning Library Companies” by Training Industry Magazine.
· In the year 2018, Simplilearn also won the “Paul Writer’s Bangalore’s Hot 50 – Innovative Use of Technology” award.
“This Silver Stevie Award for Customer Service Success – All other Industries is another recognition of our honest efforts to provide outstanding customer service,” said Krishna Kumar, Founder and CEO of Simplilearn. “Winning it three years in a row is proof of the outstanding work of our dedicated instructors, product managers, course advisors, and influencers, and especially of the trust of our learners to help them in their journey towards upskilling and career advancement.